… because it appears some of their customers are having problems. Beans, blogging at Chant du Depart, describes what he found.
So, there I was, Saturday, planning on holiday meals and planning bills (like car tag renewals and such) and while reviewing my bank statement (on-line, I’m not a total Luddite) and lo and behold, something was missing.
Utilities – check.
Cable/Internet – check.
Rent – check.
Death insurance – check.
Scamazon – check.
Food, food, food, food – check, check, check, check.
Drugs (legal variety) – check.
Car insurance –
Car insurance –
CAR INSURANCE!!!????
Lo, and behold, the wondrous USAA of which I have been a valued and happy member, thanks to Dad and Mum, for a very long time, has not dunned my account for October or November.
. . .
USAA lady – "Hello, how can I help you?"
Me – "Why have you not dunned my account for October and November? And does this mean I no longer have car insurance?"
USAA lady – "Well, (goes onto short but clearly understandable explanation of how USAA has gone to new computer system and they migrated most data over, like phone numbers, addresses, email addys, shoe sizes, but not billing info)."
Me – "Just my billing info? Because that would be my usual luck."
USAA lady – "No, a lot of billing info."
Me – "So you’ve been answering a lot of these calls?"
USAA lady – "Yes." Deep remorseful sigh…
There’s more at the link.
Of course, I immediately called USAA, and found that our insurance premiums had been debited as usual. However, our account was no longer listed as "verified", which meant I had to do that at once, otherwise our December premiums would not be withdrawn on time. That’s in hand right now.
Full marks to USAA for sorting out the potential problem as soon as I queried it; but it’s not so good that I had to find out about it through a third-party blog on the Internet. If you insure through USAA, you might want to give them a call to make sure that everything’s on the up and up with your account.
Thanks, Beans, for the heads-up. It was very timely.
Peter
Bayou Renaissance Man
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