Jase Robertson of Duck Dynasty on Gun Violence and Gun Control (Video)

“It’s a problem. There’s raving lunatics out there with guns.” Those words are spoken by Duck Dynasty’s Jase Robertson in this short video about gun control and whether it will prevent crime. Here you are following the rules, you’re in class, trying to do what’s right, and some idiot comes in there with a gun[…..]

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Jase Robertson of Duck Dynasty on Gun Violence and Gun Control (Video)

How To Offer More Personal Customer Support Through Effective Automation


  

Robots are great for cleaning the floor and are perfect for exploring the moon. They’re just not that great at customer support. The last thing your customers want is another “We received your message” email or “Thank you for holding” recording. Robots only succeed in making customers feel like another number, a dubious accomplishment for your team. They’re the opposite of the personal touch that effective support is supposed to be all about.

How To Offer More Personal Customer Support Through Effective Automation

It’s not that robots are useless. They’re great at repetitive tasks, perfect for finding data and remembering anything you’ve ever written down. As sidekicks, robots can help offer more personalized support, doing the tedious parts of support so that you can focus on actually solving problems. You just have to give them the right job. Here’s how to find the perfect job for your robots, so that you can automate support and offer more personalized, hands-on support at the same time.

The post How To Offer More Personal Customer Support Through Effective Automation appeared first on Smashing Magazine.

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How To Offer More Personal Customer Support Through Effective Automation

This Awesome Video Shows Off The Scale Of The U.S. Military’s Arsenal

This Awesome Video Shows Off The Scale Of The U.S. Military's Arsenal

Want to see some of America’s weapons arsenal all lined up from smallest to largest? Watch this cool two-minute clip, which covers everything from a 1.25-inch bullet to 1000-plus foot aircraft carriers.

YouTuber MetaBallStudios put this “US Army Size Comparison” two-minute video together to give perspective on the size of America’s weapons. Sure, the video isn’t nearly all-encompassing, and not everything in the video is technically an Army weapon, but it’s still cool to get an idea for the sheer scale of what’s in America’s military toolbox:

Despite having seen several in person, the size of that C-5 Galaxy never ceases to amaze me.

h/t: Popular Mechanics

via Gizmodo
This Awesome Video Shows Off The Scale Of The U.S. Military’s Arsenal

Watch How Dead Silent an Owl Flies Compared to Other Birds

Watch How Dead Silent an Owl Flies Compared to Other Birds

When a pigeon flies, you can hear it sloppily slap its wings as it makes its way through the air. When a peregrine falcon flies, the flight is powerful and beautiful but you can still hear the movement. When a barn owl flies? Complete silence. It’s amazing to see. BBC Earth set up microphones along the flight path of the birds to let us hear the difference.

It’s because the barn owl has such giant wings attached to such a small body. That allows it to gently flap its wing to glide along. A pigeon’s wing is much smaller so it needs to furiously flap its wings to fly while a falcon’s large wings are used powerfully to generate speed in order to catch prey.

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via Gizmodo
Watch How Dead Silent an Owl Flies Compared to Other Birds

Columbus small-business resources: Where to go for help

Columbus scores poorly in a nationwide index of small business vitality, including the density of small employers and the rate of new business creation, according to the cover story in this week’s Columbus Business First. Business coaches say entrepreneurs often are isolated and need a more nurturing environment.
“All these resources are out there but people don’t necessarily know about them,” economist and solopreneur Bill LaFayette says.
Here’s a list of resources for entrepreneurs to turn…

via Columbus Business News – Local Columbus News | Business First of Columbus
Columbus small-business resources: Where to go for help

Can Trump Change the Frame on His Perceived Sexism?

Donald Trump called John Kasich “disgusting” for how he eats. Trump insulted Rand Paul’s looks. He said Rubio was sweaty and little. He mocked a disabled guy (an enemy reporter) who has a bad arm. Ted Cruz turned into “lyin’ Ted” and Jeb Bush got tagged with the “low energy” kill shot.

Trump also said, “Look at that face” about Carly Fiorina. He made a reference to Megyn Kelly bleeding from “wherever” and he calls Hillary Clinton “crooked” nearly every day.

What do you call it when a man insults his enemies who are both male and female? Democrats call it a “woman problem.” And indeed it is. Here I remind you that reason is not part of persuasion. If the public sees Trump as having a “woman problem” then he does. 

So how could he fix it?

Reason won’t work, but persuasion might. As a trained persuader, I’ll tell you how I would approach it if I were him. I’ll present it as an imaginary interview with Megyn Kelly.

Kelly: Mr. Trump, people say you’re a sexist.

Trump: What would be an example of something where you and I have different opinions on gender, Megyn?

Did you catch the technique?

If Trump simply lists all the things he wants to do for women, such as make the country safer and richer, that goes a little ways toward helping his case, but not enough. What he needs to do is change the frame from “This is what Trump says” to “This is what women say, and Trump agrees.”

You can pick apart anything Trump says and label it sexist, the same way you can pick apart anyone who says anything. But if Trump asks a woman – especially a conservative woman – how her views are different from his, the frame changes. Context matters.

For example, do you remember when Apple’s iPhone had the problem of losing a connection if you held it a certain way? When viewed in isolation, it seemed that the iPhone had a bug, which it did. So how did Steve Jobs fix this massive PR problem with one sentence? 

He changed the frame. 

Jobs got on a conference call with the press and said, “All smartphones have problems.”

Boom. 

The headlines the next day were that all smartphones have problems. And indeed they do. Jobs ended that entire problem with…one…sentence. All he did was change the frame. Trump can do the same.

In Trump’s case, he needs to change the frame from defending a long list of offensive statements to how his opinions differ from anyone else’s opinion. For example, does anyone disagree with equal pay for equal work? Does anyone disagree with better healthcare for pregnant women? Trump’s opinions on gender issues are mostly the same as everyone else’s.

Abortion is a big exception, obviously. Here’s how Trump could change the frame on abortion. 

Kelly: You said women should be “punished” for getting illegal abortions, and then you changed your position the next day. Should women be punished for getting illegal abortions?

Trump: The first time I heard that question, my initial reaction was that anyone who breaks a law should be punished. But lots of folks explained to me why this is a special case and needs to stay that way. So once I heard a better argument I quickly adjusted. It’s rare to have a crime that has no punishment, but it makes sense in this case. 

That changes the frame from “Trump wants to punish women" to “This is a rare case where a crime should have no punishment.” It also demonstrates his flexibility in the face of a better argument. And since Trump is running as a citizen-politician, we expect him to do some catch-up on the issues.

Obviously Trump could pick a woman as a VP running mate. And Trump can also make his case for being the best “protector” of women because of immigration risks. Both of those approaches are strong persuasion. But the main thing he needs to do is change the frame to make two things clear:

1. He is an equal-opportunity offender. He insults anyone who attacks first.

2. His views on gender issues are mostly the same as everyone else’s. 

That’s how you change the frame.

Disclaimer: I don’t endorse Trump or anyone else. My political views do not align with any of the candidates and I have no psychic powers to predict who would do the best job as president. My interests are in Trump’s persuasion skills.

If you think this blog post is too long, you should see my book. It is far worse.

via Scott Adams Blog
Can Trump Change the Frame on His Perceived Sexism?

6 Price Comparison Apps Compared: Which Is the Best?

price-comparison-apps

Comparison shopping is a crucial habit to develop if you want to save money on your purchases. And who doesn’t? Being able to quickly compare prices, whether from your couch or at the store, could help you save quite a bit of cash by making sure you always know where to find the best prices for the items you want. Using browser extensions or websites for this task is great, but if you’re on the go, you’re going to want a good app to get the same kind of information. I set out to find the best price comparison app…

Read the full article: 6 Price Comparison Apps Compared: Which Is the Best?

via MakeUseOf
6 Price Comparison Apps Compared: Which Is the Best?

Shooting Mentos at Diet Coke (Video)

Okay, so by now I think we all know that when Mentos candies are introduced to Diet Coke, the results can be dramatic. So much so, that the experimental shooters at Demolition Ranch received an overwhelming number of requests to load Mentos into a shotgun shell and shoot them at Diet Coke. Naturally, they did.[…..]

The post Shooting Mentos at Diet Coke (Video) appeared first on AllOutdoor.com.

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Shooting Mentos at Diet Coke (Video)